Refund and Returns Policy

Refund and Returns Policy


At Neutroderm Pakistan, we are committed to providing high-quality dietary supplements, vitamins, minerals, and skin care products. We strive to ensure your satisfaction with your purchases. Please read our Refund and Returns Policy carefully.

1. Returns Policy

Neutroderm Pakistan offers a returns policy for the exchange of products under the following conditions:

  • Defective Products: If you receive a product that is damaged or defective, please contact our customer support team within 1 day of receiving the product. We will arrange for an exchange of the product.

  • Incorrect Products: In the event that you receive a product different from what you ordered, please contact our customer support team within 1 day. We will arrange for the correct product to be sent to you.

2. Exchange Process

To request an exchange, please contact our customer support team at 0309 777 9662. You may be required to provide relevant information, such as order details and photos of damaged or incorrect products.

Once your exchange request is approved, we will arrange for the collection of the incorrect or defective product and the delivery of the correct product to you. Please ensure that the product you wish to exchange is in its original packaging and in unused condition.

3. Cash on Delivery

At Neutroderm Pakistan, we offer cash on delivery as the only payment method. This means you will only need to make a payment when our delivery representative arrives with your order.

4. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at 0309 777 9662.

5. Changes to Refund and Returns Policy

Neutroderm Pakistan reserves the right to modify this Refund and Returns Policy at any time. Please review it periodically for updates.

Thank you for choosing Neutroderm Pakistan!

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